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SW TX Area Remote Technical Support Expert (Work From Home) Ad id: 2811121252232045 |  Views: 94

Price: Contact Us
Date listed: 7 years ago
Support.com, Inc. (NASDAQ: SPRT) is hiring hundreds of technical support agents in the coming weeks who work from home and help customers with technical support needs for their digital home or small business. Support.com offers services directly and also on behalf of its channel partners which include major retailers, cable providers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology, including PCs, Macs, tablets, smartphones and other mobile devices running Windows, Mac OS, iOS, and Android operating systems. Support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com has been growing rapidly each year and expects to continue to expand while defining a new category of technology-enabled services. If you love technology, have great communication skills, and want to work from home while still being part of a growing public company! Please apply TODAY! Click here to apply. (Due to volume of applications, emailed resumes CANNOT be accepted. Please apply online using the "click here" link.) Support.com is an Equal Opportunity Employer. Benefits:• $13.50 per hour• Overtime and Shift Premiums available • 100% Work from Home• Medical, Dental and Vision benefits • 401K plan• Paid Time Off• 2 Week Paid Best-in-Class Training• Promotional Opportunities• Employee Stock Purchase Plan Core Responsibilities: • Perform analysis on customer PCs and make product or service recommendations• Supply best-in-class support to direct consumers on all technology support needs • Use company-provided tools to troubleshoot and solve customer technology problems• Maintain a high level of customer satisfaction with focus on first call resolution • Identification and removal of Malware and Viruses Additional Tasks:• Answer calls and greet customer or partner sales representatives• Review tickets in customer service tracking application• Determine scope of issue• Confirm customer agreement to pricing and conditions of service• Manage credit card processing• Handle requests for refunds per company policy• Follow through on warranty requests or open issues• Encourage completion of customer surveys• Close incidents within recommended service times• Properly document all support calls• Adhere to quality standards set by company• Provide feedback on tool, process, and business improvements • Represent the company in a professional and ethical manner Required Skills:• Excellent written and oral communication skills; second language a plus• Can communicate technical concepts clearly to customer's level of understanding• Excellent customer interaction skills• Excellent organizational and multitasking skills• Ability to resolve problems creatively• Review standard operating procedures and provide feedback and ideas• Ability to type 30 to 40 words per minute Qualifications:• Minimum of 1 to 2 years of related experience, including roles in customer service• Hardware and software technical support experience• Troubleshooting Windows 7, Vista and XP operating systems on the registry level • Home networking including switches, routers, printers and wireless• Networking technologies including TCP/IP, DNS and Firewalls• Internet connectivity using cable, DSL, satellite and dial-up • Consumer and business peripherals including printers, scanners, faxes, MP3 players, digital cameras, mobile phones and PDAs • Internet and malware security• Courses in technology-related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus. Equipment Requirements:• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution• Minimum OS of Windows XP SP3, .net4 with security patches applied• Dual monitors: 17" screen or greater recommended• Broadband connection (1.5MB down /512 kbps up)• Anti-virus Software Please apply TODAY! Click here to apply.(Due to volume of applications, emailed resumes CANNOT be accepted. Please apply online using the "click here" link.) Support.com is an Equal Opportunity Employer. Location: Work From Home Compensation: $13.50/hour, medical, dental, vision, 401k, stock purchase plan Telecommuting is ok. OK to highlight this job opening for persons with disabilitiesPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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