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Tech Support Engineer (Dallas/Fort Worth, Texas ) Ad id: 1308136364977817 |  Views: 107

Price: Contact Us
Date listed: 6 years ago
This position requires flexible scheduling, a high school diploma (or GED), previous customerservice and technical support experience.Duties:• Handle questions via phone addressing hardware, software, cable, internet or telephone system related issues.• Reporting/escalating issues through the appropriate channels/systems.• Effectively communicate (verbally & written) information with his/her team members &customers alike.• Diagnosing & providing a path to resolving various technical issues.• Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.• Strive to meet highest level of customer satisfaction by resolving customer issues in professional & timely manner.• Multitasking through multiple systems while troubleshooting with customers.• Fully documenting or diagraming any changes, updates, or revisions to client or company systems as appropriate.• Additional responsibility as business needs dictate.Skills:• Excellent Customer Service Skills• Strong written, verbal and organization skills• Superior time management and prioritization skills• Proficiency with Mac OS X & Windows OS• Typing skills• Strong Google Search Skills• A+ or other industry certifications desired• Deductive Reasoning Skills• Passion for technology• Excellent listening skills• Troubleshooting experience preferred• Ability to learn on the fly• Probing and Problem solving skills• Windows Server, Microsoft Exchange and VM Ware a plus Location: Dallas/Fort Worth, Texas Compensation: Best Rate This is a contract job.Principals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.

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