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SW TX Area Remote Services Technician (Work From Home) Ad id: 2810136410219558 |  Views: 153

Price: Contact Us
Date listed: 6 years ago
Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. We provide a world class customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com is defining a new category of technology-enabled services and growing rapidly each year! Click here to apply.As a member of this best-in-class technology services team you will:• Answer calls and greet customers • Review ticket in customer service tracking application• Determine scope of issue• Confirm customer agreement to conditions of service• Manage credit card processing if necessary• Follow through on warranty requests or open issues• Encourage completion of customer survey• Close the incident within recommended service times• Properly document all support calls• Adhere to quality standards set by company• Represent company in a professional and ethical manner• Maintain high level of customer satisfaction with focus on first call resolutionSkills:• Excellent written and oral communication skills• Ability to interpret a flow chart to deliver a work process• Ability to learn new technical concepts quickly• Communicate technical directions over the phone to inexperienced computer users• Excellent customer interaction skills• Strong organizational and multitasking skills• Ability to problem-solve • Ability to follow written instructions• Type 30 to 40 words per minuteResponsibilities:Home network setup and repair including:• Wireless configuration for all operating systems including Windows, iOS, OSx, and Android• Windows network configurations on XP, Vista, and 7• Router configurationPeripherals set up:• Game consoles• iPads and other tablets• Printer and/or folder sharing• Wireless printersQualifications: • Minimum of 1 year experience setting up home networks (or equivalent technical training) • 1 year of related experience in a customer service environment • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)• Successfully pass our technical test and complete our interview processEquipment Requirements:• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution• Minimum OS of Windows XP SP3, .net4 with security patches applied• Dual monitors: 17" screen or greater recommended• Broadband connection (1.5MB down /512 kbps up) • Anti-Virus SoftwareWorking for Support.com:• $11.00 per hour!*• Overtime Available! • 100% Work from Home! • Medical, Dental, Vision benefits! • 401K plan! • Paid Time Off! • Promotional Opportunities! • Employee Stock Purchase Plan! Click here to apply.*$10.50 per hour plus $.50cent per hour for reimbursement Location: Work From Home Compensation: $11.00/hour, Medical, Dental, Vision Benefits, 401k plan, stock purchase plan Telecommuting is ok. OK to highlight this job opening for persons with disabilitiesPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.

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