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Care Navigator Coord - Houston Ad id: 203150038421220 |  Views: 14

Price: Contact Us
Date listed: 3 years ago
Work Shift: DAY Work Week: M - F Company Profile Since its founding in 1919, Houston Methodist has earned worldwide recognition. Houston Methodist is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in US News & World Reporta€ (TM) sa€oeBest Hospitala€ list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of a€oe100 Best Companies To Work Fora€ since 2006. Houston Methodist directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 73 operating rooms and over 5,000 employees, Houston Methodist offers complete care for patients from around the world. Job Summary 11/2014 POSITION SUMMARY Serves as initial point of contact for patients, employees, vendors, clients, medical staff and other callers seeking help from the Care Navigator Department. Assists with clerical and clinical functions for patients, employees and clients requiring transitions in care form hospital to home, needed physician referrals and appointments, management of chronic disease conditions and assists with population health initiatives. PATIENT AGE GROUP SERVED Select the applicable age group(s) of primary customers/patients served by this position. ¿ Not applicable ¿ Neonate (Birth to 28 days) ¿ Infants/Toddlers (29 days to 18 months) ¿ Toddler (18 months to 3 years) ¿ Preschooler (3-6 years) ¿ School Age (6-12 years) ¿ Adolescence (12-18 years) ¿ Young Adult (19-40 Years) ¿ Middle Adult (40-65 Years) ¿ Mature Adult (65 years and older) ICARE VALUES System and department specific ICARE values INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. JOB RESPONSIBILITIES This position requires high level of customer service skills to establish and enhance positive relationships with patients, employees, clients, and others. Takes direction and is accountable to the Care Navigator, Care Manager, Care Manager Lead, Manager and Director. PEOPLE 1. Assists and coordinates various functionality and utilization of patient, employee and client database including data entry; assuring database is kept up to date; identifying patients overdue for visits, labs, or referrals. 2. Proactively contacts patients, employees and clients to arrange follow-up on process or outcome goals that are determined or required. 3. Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance department image. 4. Acknowledges patient¿s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. 5. Demonstrates positive professional customer service in all patient, staff, and visitor contacts, calls and/or communications. 6. Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families 7. Proactively acts as a patient advocate, responding to and working to resolve patient concerns. 8. Works collaboratively and maintains active communication with Care Navigators, physicians, nurses, office staff and other members of the multidisciplinary care team to resolve problems that are identified during follow-up phone calls. 9. Communicates effectively with community agencies and service providers to facilitate care coordination and information sharing. 10. Facilitates communication with home health agencies, DME suppliers, pharmacies and community resources. FINANCE 1. Assists with the clerical operation of office equipment to effectively and efficiently perform duties for management purposes. 2. Inventories, orders and receives office supplies and printed materials. Maintains general files and supplies. 3. Provides feedback and suggestions for the coming year¿s budget. 4. Assist with other HMPAQ activities. QUALITY/SAFETY 1. Submits data, reports and spreadsheets to Quality programs as required by initiatives. 2. Responsible for proficiently, accurately and timely entering of data in the medical record systems. 3. Conducts pre-visit chart review to identify all needed preventive health maintenance, immunizations, and chronic disease interventions. Needed interventions will be communicated to providers or ordered by protocol. 4. Meets on a regular basis with MPAQ and Care Navigator staff involved with all participants to ensure coordination of care. 5. Documents activities as required by program type, statistical forms and procedures and is able to maintain complete patient records while keeping complete patient confidentiality. 6. Maintains confidentiality of patient, personnel, and institutional information. 7. Assesses the status of patients discharged to self-care through telephonic contact 48-72 hours after hospital discharge 8. Accesses information pertinent to the patient¿s recent hospitalization in order to ask clinically appropriate questions post discharge. 9. Follows all safety rules while on the job; reports accidents promptly and corrects minor safety hazards. SERVICE 1. Handling incoming calls and requests from patients, employees and clients while evaluating, documenting and managing their needs; with an emphasis on excellent customer service. 2. Collaborates with the patient and family to ensure all ordered services and treatments are in place and that appropriate Medical follow-up has been scheduled. 3. Makes referrals as ordered by Care Navigators, Care Managers, and providers by protocol. 4. Answers and routes multiple telephone calls and faxes, takes and directs messages and information pertinent to chronic disease management. 5. Refers patients and caregivers to appropriate community agencies, as needed. 6. Receives and arranges appointments for providers and patients for patient meetings, procedures, and appointments and sends correspondence as designated. 7. Facilitate resolution of patients' questions and concerns. 8. Miscellaneous office duties such as greeting, answering phone, filing and/or retrieving medical records, and scheduling patient appointments. 9. Assists Care Navigator, primary care physician and referring providers in transitioning patient care from hospital to home. 10. Demonstrates the components of the ICARE values statement GROWTH/INNOVATION 1. Educate patients about the HMPAQ and Care Navigator programs. 2. Demonstrates effective organizational skills 3. Maintains current professional knowledge and competencies. 4. Participates in staff development activities and orientation as requested 5. Works in a team to ensure collaboration among all members. 6. Performs other duties as assigned This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Houston Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS High School. Associate preferred. . EXPERIENCE REQUIREMENTS Three to five years of medical experience required including physician¿s office, acute care, long term care, home health and/or Case Management. . CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED Please list below the required and optional Licenses, Certifications and Registrations. If multiple licenses/certs/registrations are available specify the preferred license/cert for the job. Required Licenses: Optional License: Required Certificates: Optional Certificates: Required Registrations: Optional Registrations: SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Microsoft Outlook, 3+ years¿ experience Microsoft Word, 3+ years¿ experience Microsoft Excel, 3+ years¿ experience Bilingual English/Spanish desirable, not required MethOD experience desirable, not required Midas experience desirable, not required Athena experience desirable, not required PHYSICAL REQUIREMENTS Activity Checklist attached (see below) WORKING ENVIRONMENT Office environment Equal Employment Opportunity Houston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor a€" priority referral Protected Veterans requested. Company Description: At Houston Methodist, we take our responsibility as the region’s premier health care system seriously. With a national reputation for excellence in patient care, education and research, we hold ourselves — and the careers we build — to a higher standard. We invite you to find your place among the best of the best, and to stand with us in earning the trust of millions of people across the Houston Metro area every day. Houston Methodist is comprised of a nationally recognized academic medical center and six community hospitals with a history of health care innovation. For the ninth straight year we have been named to FORTUNE ’s list of “100 Best Companies to Work For” and have also been ranked the no.1 hospital in Texas by US News & World Report . Discover the difference for yourself and join Houston Methodist.

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