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Technology Service Tech II (Copier Support) (Lafayette, LA) Ad id: 1802141748421383 |  Views: 52

Price: Contact Us
Date listed: 4 years ago
Ricoh USATechnology Service Tech II (Copier Support)Job Description:POSITION PROFILEServices and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1(one) Industry Certification.JOB DUTIES AND RESPONSIBILITIESSpecializes in the servicing and repair of a core set of highly complex office products.Manages territory, inventory and customer relationships.As a specialist, provides 2nd level technical support to other technicians.Achieves expected productivity levels associated with assigned workload and level of experience.Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.Able to work under minimal supervisionDemonstrates technical expertise and provides specialist servicesPerforms a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.Demonstrates required digital competencies associated with assigned products and level assignment.Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.Completes technical training on new equipment as assigned.Provides advanced trainingConducts OJT for new and experienced technicians as required.Conducts technical seminars as required.Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.A positive influence/champion within the team/organization.Proactively seeks ways to improve things.Manages TerritoryAssumes responsibilities of Field Technology Service Manager as required.Effectively executes all required territory management and call handling procedures.Works closely with sales partners to maximize equipment leads and upgrade opportunities.Maintains and manages own parts inventory with a high degree of accuracy.Adheres to territory back-up plans.Completes all required administrative tasks in an accurate and timely manner.Complies with all company policies.Customer ServiceEffectively handles the most difficult customer situations.Acts as a communication link on unresolved technical problems/issues.Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.Maintains productive, professional relationship with all company personnel.Responsible for maintaining a "car stock" inventory.Performs other duties as assigned.QUALIFICATIONS (Education, Experience and Certifications)Typically:Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.Requires a valid state driver's license and minimum level of auto insurance coverage per IKON Office Solutions policy for positions entailing extensive use of personal car while on company business.We are an Equal Opportunity Employer. M/F/D/VAbout Ricoh USA:Ricoh is more than just a copier company, we are a truly global Managed Document Services company. In addition to copiers and printers for office use, Ricoh offers a broad range of goods such as digital cameras, IC chips for mobile phones and portable music players, as well as numerous other products that make everyday life richer. Since its founding in 1936, Ricoh has consistently striven to "create new value". For instance, the four drum tandem system for high-speed printing, commonly adopted in color printers today, was a brainchild of Ricoh. This technology has made a significant contribution to achieving faster printing speed and promoting greater demand for color printers. Ricoh is proud of its comprehensive capabilities that allow it to meet and exceed customer expectations. Our distinct strengths lie in our wide range of imaging equipment products, excellent production systems and our global sales and support network that covers more than 200 countries around the world.Click here to apply: http://3a5f8304.bqjob1.com/60b2a6d1
 


 
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