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Lodge Frontdesk Clerk (Barnhart, Tx) Ad id: 2302143070375239 |  Views: 190

Price: Contact Us
Date listed: 5 years ago
Lodge Frontdesk ClerkReports to: Lodge ManagerThe lodge front desk staff is responsible for providing friendly, welcoming and efficient service to all lodge guests, in line with the lodge's vision and values on customer satisfaction. The main purposes of the front desk staff area are to respond courteously to guests' requests, play a part in the general running of the reception desk and help the Lodge Manager to maintain a smooth room bookings service.• Deliver excellent customer service, at all times• Assist in keeping the lodge reception area clean and tidy, at all times• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail• Administer all reservations, cancellations and no-shows, in line with company policy• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety• Conduct regular security checks throughout the day and report any security issues to manager• Report any maintenance issues immediately to manager, including all furniture, fittings and equipment• Provide reports, as required, for housekeepers and management• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services• Always adhere to all company policies and procedures and licensing laws• Be involved and contribute at team meetings• Carry out instructions given by the management team and head officeOther duties may be assigned as required by the company.

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