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San Angelo Area Remote Personal Technology Expert (Work From Home) Ad id: 3008136280157485 |  Views: 111

Price: Contact Us
Date listed: 7 years ago
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home? Then, this position may be for you...Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. Support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, Support.com is defining a new category of technology-enabled services and growing rapidly each year.Responsibilities:• Perform analysis on customer's PC and make product or service recommendations• Supply best in class support to direct consumers on all technology support needs• Use company provided tools to troubleshoot and solve customer technology problems• Maintain high level of customer satisfaction with focus on first call resolution• Identification and removal of Malware and VirusesAs part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following:• Answer calls and greet customer or partner sales representatives• Review ticket in customer service tracking application• Determine scope of issue• Confirm customer agreement to pricing and conditions of service• Manage credit card processing• Handle requests for refunds per company policies• Follow through on warranty requests or open issues• Encourage completion of customer survey• Close the incident within recommended service times• Properly document all support calls• Adhere to quality standards set by company• Provide feedback on tool, process, and business improvements• Represent company in a professional and ethical manner Skills: • Excellent written and oral communication skills, second language a plus• Can communicate technical concepts clearly to customer's level of understanding• Excellent customer interaction skills• Very good organizational and multitasking skills• Ability to problem solve and resolve problems creatively• Review SOPs (standard operating procedures) and provide feedback and ideas• Ability to type 30 to 40 words per minuteQualifications: • Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers • Hardware / Software technical support • Troubleshooting Windows XP, Vista and 7 Platforms to the registry level• Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc... • Networking technologies TCP/IP, DNS, Firewalls • Internet connectivity using cable, DSL, satellite, dial-up • Consumer/business peripherals -- printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs • Internet security in areas of virus and spyware • Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.Equipment Requirements:• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution• Minimum OS of Windows XP SP3, .net4 with security patches applied• Dual monitors: 17" screen or greater recommended• Broadband connection (1.5MB down /512 kbps up) • Anti Virus SoftwareWorking for Support.com:• $13.50 per hour! • Overtime Available! • 100% Work From Home! • Medical, Dental, Vision benefits! • 401K plan! • Paid Time Off! • 2 Week Paid Best in Class Training! • Promotional Opportunities! • Employee Stock Purchase Plan!Click here to apply! Location: Work From Home Compensation: $13.50 per hour, Medical, Dental, Vision, 401k, PTO, Stock purchase plan Telecommuting is ok. OK to highlight this job opening for persons with disabilitiesPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.
 


 
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