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System Administrator II- NewQuest IT Solutions (San Angelo) Ad id: 2102145200946112 |  Views: 92

Price: Contact Us
Date listed: 6 years ago
Position SummaryThe System Administrator II performs complex, professional work with computer hardware, software, and network systems. Accountable for the technical and operational overview of all networks, servers and supporting applications for which support agreements with customers have been constructed. This includes monitoring, correcting, and troubleshooting day-to-day issues for all supported applications, products and infrastructure. Installs and supports network servers including operating systems and applications software. Installs and supports personal computers, and network operations; provides hardware and software planning and evaluation to customers; provides problem solving and training for end users; and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in customers' environments. Primary Duties• Provides advanced complex hardware and software remote/onsite support; researches and resolves the most difficult and complex issues that other help desk and System Administrator levels have been unable to resolve.• Serves as project lead on server installations and setups, including multi platforms such as Windows 2003, 2008, 2012 and R2, Linux and Unix, VMWare and HyperV. • Researches, configures and installs personal computer software packages, software upgrades, PC support, operating system upgrades and maintenance, internal/external modems, etc.; upgrades hardware and software to meet end user needs.• Manages the administration of Exchange servers and client installations, including smart phones.• Installs complex software for remote desktop management, including asset management, remote control, software delivery, spam filtering software, desktop maintenance, and help desk management systems. Creates and installs packages and deploys system updates.• Provides training to customers in the use of their software, hardware and phone systems.• Designs and implements LAN/WAN systems, integrity and security, wiring configuration standards and connectivity solutions, network file systems and directory structure.• Assists customers in preparing their IT networking budget projections by recommending purchases of hardware and software needed to operate the network, servers and desktop workstations.• Analyzes and evaluates end user needs, workflow, and recommends appropriate equipment and software solutions customized to fit those needs.• Creates and updates incidents accordingly within the ticket tracking system with detailed incident and resolution information, notifying appropriate personnel and customers (internal and external) upon issue resolution.Job Requirements• Bachelor of Science Degree in Computer Science/Information Technology, MIS (preferred)• Professional certifications, such as Network+, Security+, Server+, MCSE (preferred)• 8+ years of related experience or 13+ years combined working with networks and computers• Experience working with Microsoft IIS, Exchange, Windows XP, Windows 7, Windows 8, Server 2003, Server 2008, Server 2012 and R2. Experience with software installations with Desktop applications such as MS Office and Adobe products.• Familiar with enterprise storage technologies such as SAS, SCSI, Fiber Channel, RAID, SAN, etc.• Excellent troubleshooting skills. Experience in assembling/disassembling computer, server, and networking hardware and components. Understanding of TCP/IP networking.• Working knowledge of LAN topologies and architectures, advanced networking skills, and router configurations; must be able to setup and configure server and networking equipment out of the box.• Ability to resolve all escalated issues from lower level System Administrators• Ability to work independently when assigned a task and follow it through to completion.• Ability to make sound, quick decisions to recover application availability to customers. • Ability to independently fix issues with little or no supervision.• Ability to supervise/coach/mentor lower level System Administrators• Excellent time management skills and attention to detail• Good communication skills and the ability to work well with others in a team.

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