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San Angelo Area Remote Services Technician (Work From Home) Ad id: 2202148472503278 |  Views: 199

Price: Contact Us
Date listed: 6 years ago
Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. We provide a world class customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com is defining a new category of technology-enabled services and growing rapidly!We are currently offering a Spanish speaking bilingual differential that is available for qualified associates. For more information please see "Working for Support.com" below!Click here to apply.As a member of this best-in-class technology services team you will:• Answer calls and greet customers • Review ticket in customer service tracking application• Determine scope of issue• Confirm customer agreement to conditions of service• Manage credit card processing if necessary• Follow through on warranty requests or open issues• Encourage completion of customer survey• Close the incident within recommended service times• Properly document all support calls• Adhere to quality standards set by company• Represent company in a professional and ethical manner• Maintain high level of customer satisfaction with focus on first call resolutionSkills:• Excellent written and oral communication skills• Ability to interpret a flow chart to deliver a work process• Ability to learn new technical concepts quickly• Communicate technical directions over the phone to inexperienced computer users• Excellent customer interaction skills• Strong organizational and multitasking skills• Ability to problem-solve • Ability to follow written instructions• Type 30 to 40 words per minuteResponsibilities:Home network setup and repair including:• Wireless configuration for all operating systems including Windows, iOS, OSx, and Android• Windows network configurations on XP, Vista, and 7• Router configurationPeripherals set up:• Game consoles• iPads and other tablets• Printer and/or folder sharing• Wireless printersQualifications: • 1 year of related experience in a customer service environment • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)• Successfully pass our technical test and complete our interview processEquipment Requirements:• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution• Minimum OS of Windows XP SP3, .net4 with security patches applied• Dual monitors: 17" screen or greater recommended• Broadband connection (1.5MB down /512 kbps up) • Anti-Virus SoftwareWorking for Support.com:• $9.00 per hour during training*• $10.25 per hour after training**• Spanish Speaking Bilingual Differential! o $9.00 per hour during training including reimbursemento $10.98 per hour after training including reimbursemento Testing required• Overtime Available! • 100% Work from Home! • Medical, Dental, Vision benefits! • 401K plan! • Paid Time Off! • Paid Training!• Promotional Opportunities! • Employee Stock Purchase Plan! *$8.50 per hour plus $.50 cent per hour for reimbursement**$9.75 per hour plus $.50 cent per hour for reimbursementTo APPLY PLEASE FOLLOW THE LINK BELOW:https://hire.jobvite.com/j?cj=o4BQWfwb&s=Craigslist_AS

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