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Systems Engineer (Dallas) Ad id: 1507138914594495 |  Views: 47

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Date listed: 4 years ago
Latino ITSystems EngineerJob Description:Systems EngineerRev: 1/2013The Systems Engineer is a member of the IT support team providing Tier II and Tier III level software, hardware, and network support. He or she is responsible for addressing customer support calls for IT related problems, providing call resolution, and managing client network infrastructures.Job Duties Include:·  Proactively manage and setup client network infrastructures ·  Provide general LAN/WAN administration tasks ·  Performs hardware and software evaluations and make recommendations ·  Performs application compatibility / interoperability testing / application packaging ·  Performance Tuning and Monitoring for the desktop and server environment ·  Develop and maintain documentation required to support the network infrastructure ·  Provide ad-hoc IT maintenance support, troubleshoot, monitor and resolve desktop PC and server issues remotely ·  PC/server setup, re-image, hand load OS, application installation and software break/fix for PCs ·  Add new systems to the backup / restore environment as required ·  Adjust and maintain backup / restore job or script to correct or prevent problems ·  Identify system outages and ensure appropriate notifications are sent to customers·  Support on call assignment as scheduledRequirements:·  Exceptional customer service skills·  Microsoft MCSE certification required·  Must have experience utilizing remote control software to troubleshoot and resolve PC desktop support issues·  Minimum five years experience in a desktop and server support environment·  Hands on experience of network infrastructure environment (ie LAN/WAN)·  Hands on experience with Microsoft servers·  Degree in computer science, management information systems or similar preferred.·  Experienced in deploying OS installation via scripted, unattended methods, Sysprep, Ghost, and other imaging methods·  Experience with SolarWinds Orion tool suite preferredRequired Technology Experience (Experience with 4 or more of the following):·  Windows 2003/2008/2012  in an enterprise environment·  Citrix or Windows Server 2008 Terminal Services·  Exchange 2003/2007/2010·  SQL Server 2005/2008/2012·  Active Directory·  Switches, Routers, and Firewalls (e.g. Cisco, Extreme, Checkpoint, SonicWall)·  VMware ESXi/ESX·  SolarWinds Orion·  DNS·  SAN networksNice to have, but not required·  Kaseya network management and automation·  ActiveXperts network monitoring·  Trend Micro Antivirus·  e-DMZ access control·  Backup/Restore products such as Symantec Backup/Exec, NovaStor, Evault·  Desktop Authority ScriptLogics·  VOIP phone systems·  Barracuda Spam firewalls·  Citrix or VMware certificationsPerformance Expectations:·  Establish communication with the client within the defined SLA to notify client of ticket receipt ·  Monitor tickets for priority and due date·  Verify all required ticketing fields are kept up to date and accurate. e.g. contract, due date, time, notifications, allocation code etc.·  Notify client on every ticket through the ticketing system to keep them updated through the process·  Keep all projects/tasks up to date at all times·  If you are the lead tech on a project, enter your weekly project update under the notes section·  Ask for help if you run into problems that you cannot solve so you do not waste time or create problems·  Do not make solution/technical recommendations to clients without reviewing with technical management·  Respond to on call issues within the defined on call SLA·  Test all hardware/software solutions thoroughly before implementing in a client production environmentWork Environment:·  Shift based within support hours 7:00AM – 6:00PM (8 hr. shift)·  On-call rotation ·  Fast pace and challenging·  Strong learning environment where you are given the opportunity to grow technicallyCompensation:·  SalaryAbout Latino IT:A wholly owned subsidiary of Beast Professional Consulting Services (Beast PC LLC) of Lubbock, Texas, Latino IT is a U.S. recruiting and staffing firm with a specialization in finding Latin American IT and Engineering talent in the United States, or leveraging our recruiting teams abroad in nearshore countries such as Mexico, Costa Rica, Nicaragua, Colombia, Peru, Chile and Brazil for direct placement, or staffing assignments. Latino IT can also deliver project work throughout Latin America by leveraging our established network of trusted delivery partners and consultants that focus on Java, .Net, Open Source, Android, iOS, GIS or SAP technology. Latino IT delivery managers are local to each software development center and have an average of 10 years of industry experience. Latino IT also consults with U.S. clients wishing to open up nearshore captive center operations and acts as a liaison with Federal, State, and Local government officials and manages all of the real estate, legal, and accounting regulations and transactions when establishing such business entities in the foreign country. Latino IT business development managers are seasoned executives with entrepreneurial start-up experience in their local markets.Apply Now: http://75a4ed22.lyjob9.com/1a4768f2 Location: Dallas Compensation: Apply for more infoPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.
 


 
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