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ICBC - Manager, Customer Relations (North Vancouver) Ad id: 502130800354952 |  Views: 188

Price: Contact Us
Date listed: 5 years ago
We're driven to ensure the well-being of drivers. We're working to keep rates low and stable, providing hassle-free service, and proactively partnering to reduce crashes and loss.Manager, Customer RelationsNorth Vancouver, BCFull-time RegularPosition highlightsICBC's Communications & Marketing division has an opportunity for an experienced Customer Relations professional. As Manager, Customer Relations, you will oversee the development and implementation of our ongoing customer relations strategy as well as the operations of a department focused on the resolution of complex individual and systemic customer issues. You will develop and monitor operating plans as well as the department's business plan with specific measures, targets and outcomes. In addition, you will provide leadership to reporting managers and staff. Position requirementsYou are an innovative leader, capable of building and maintaining strong and effective relationships as well as affecting change from a position of influence. Along with experience in developing strategies, business planning and change management, you will have demonstrated excellent communication, negotiation and conflict management skills with customers. As a leader, you will guide and motivate staff to ensure an engaged and high performing team. Several years' related work experience and an undergraduate degree will round out your qualifications. Position informationAs a valued member of the ICBC team, you'll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits and a challenging work environment. If you're ready to join a driven team, we'd love to hear from you. For full details on this and all other current positions visit www.icbc.com.ICBC is a welcoming, equal opportunity employer, and invites applications from all qualified candidates. Location: North Vancouver Compensation: TBDPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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