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Agriculture Equipment OEM- Division Manager (Midwest) Ad id: 1512124277560474 |  Views: 119

Price: Contact Us
Date listed: 5 years ago
Job Description:Must be open to relocation i the Midwest with a relocation package.SummaryThe service manager has the primary responsibility to make sure customers receive consistent, timely and accurate service. The service managers focus is on making sure there is accurate customer service through proper selling, service and support. They make sure teams execute all their assigned duties every day through: recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Service managers must also immediately remedy any shortfall or breakdown in service. They must make sure customer service is recognized, encouraged and acknowledged. Job Description and Duties: : include the following. Other duties may be assignedˇ Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. ˇ Manages the warranty claim processing for both domestic and international dealers. This includes claim processing as well as dealer correspondence. . Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Experience and Skills:RequirementsDegree in Diesel technology, Ag Systems Technology, Ag equipment technology or 3-5 years experience in the OEM or dealership service operations. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. As a member of a team this person should possess solid interpersonal skills, flexibility, organizational and the desire to succeed. Successful candidates will possess strong organizational skills and strong agricultural background. COMPETENCIESAbility to work an on call schedule seasonally as well as provide afterhours phone support when on call. The on call schedule is set prior to each season by the Customer Support Operations Manager. LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, electrical wiring schematics, hydraulic schematics and engineering prints. Ability to write routine reports and correspondence. MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. COMPUTER SKILLSAbility to integrate several different computer software programs to perform advanced tasks, i.e., transferring data from one program to another, complex formulas, using macros and/or graphics, charts and graphs. Some basic programming and troubleshooting required. Word/WordPerfect, PowerPoint, Lotus/Excel, AS400, and MS Office are used extensively to complete the tasks of this job. REASONING ABILITYAbility to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. OTHER SKILLS AND ABILITIES include time management: the ability to organize and manage multiple priorities, strong customer orientation, strong team player and a commitment to company values.Email resume Location: Midwest Compensation: 65-75 relocation and full benefitsPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.PostingID:3471090390

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