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Home  > jobs  > technical support  >  Technical Support Customer Response Agent (Waco)
Technical Support Customer Response Agent (Waco) Ad id: 2002145419183431 |  Views: 55

Price: Contact Us
Date listed: 4 years ago
Our company is locally owned and has been in the call center business for over 10 years in the downtown Waco area. We offer a competitive compensation/benefits package (DOE) and stimulating career path opportunities.We are currently accepting resumes for Technical Support Specialists to handle phone and email support on some of the latest innovative technology in the marketplace. Apply now for the opportunity to work with the latest technology from leading companies, and be a part of our growing Technical Support team!Applicants should be dynamic individuals with the ability and desire to assist across different departments within the organization. Qualified candidates will have:• Strong verbal and written communication skills• Prior experience and proven ability to troubleshoot hardware and software issues• Typing skills -- 40 wpm• Previous customer service or technical support experience is a plus• Networking knowledge & home router configuration experience• Experience supporting or working with Networked Technology and Smart Technology Devices (i.e. routers, computers, smart phones, etc...)• Basic installation, configuration, navigation experience with any/all of the following OS platforms and devices: Macintosh OS, Apple iOS, Windows OS, Android OS• Consumer Premise Equipment (CPE) Networking experience and a solid grasp of wired and wireless (wi-fi) connectivity methods• Basic to intermediate experience supporting or working with any of the following: storage technology devices, cloud software/services, smart phone/pads• Basic to intermediate Internet Service Provider (ISP) connectivity knowledge and experience• Confidence and experience in problem solving, a quick learner, and a desire to learn• Proven soft skills on the phone and in written form, as you assist guiding others through connected technology problem resolution• A passion for solving problems, while providing positive customer experiences for client brands• Availability for shift work under the program hours of operation, which are: Monday-Sunday 7:00 a.m. to 7:00 p.m.• Hourly compensation, with opportunity for advancementApply by emailing a cover letter and your resume. Subject: Technical Support CSRo Experience supporting or working with Networked Technology and Smart Technology Deviceso Basic installation, configurations, navigation experience with any/all of the following OS platforms and devices: Macintosh OS, Apple iOS, Windows OS, Android OSo Consumer Premise Equipment (CPE) Networking experience and a solid grasp of wired and wireless (wi-fi) connectivity methodo Basic to intermediate experience supporting or working with any/all of the following: storage technology devices, cloud software/services, software as a service (SaaS), smart phone/padso Basic to intermediate Internet Service Provider (ISP) connectivity knowledge and experienceo Confidence and experience in problem solving, being a quick learner, and assist guiding others through connected technology problem resolutiono A passion for solving problems, while providing positive customer experiences for client brandso Ability to work in a fast paced environmento Availability to work at any needed time: Day, Night, Weekend, HolidaysOther: Background and Drug Screen Required
 


 
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